Bring the in-store experience online
With Remark, make every shopper feel like a VIP by pairing them with real experts when product insight is needed most. Shopping is a journey and shoppers need a guide.
Short on time? Watch a 1 minute overview video here instead.
Shoppers need a tailored experience
Trustworthy guidance takes the guesswork out of shopping online.
Step 1
Ask qualifying questions
Shoppers often don't know where to start. We help you ask the right questions so we can gauge their interests and provide direction.
Step 2
Pair the right experts
Experts know how to help. We match shoppers with the perfect expert for them so they can get a fully personalized experience.
Step 3
Author amazing content
Once a conversation is over, we’ll up-cycle that 1:1 synchronous content into dedicated landing pages for future customers.
Shoppers who chat buy more
Experts drive conversions.
Live conversation is the most effective way to answer shoppers' questions and ensure they make it through checkout. Maximize your marketing dollars to ensure that there’s someone there to help customers go the last mile.
Shoppers want to feel heard.
Every online visitor is unique, so why are you giving them a one-size-fits-all experience? Making sure the customer feels heard and seen means they’re going to overcome decision paralysis and make it through checkout.
Give your products a voice.
Your product design team spends countless hours choosing materials, testing fit, and tweaking the build of your line. Remark ensures these premium qualities are conveyed to the shopper through chat, embedded content, and dynamically crafted landing pages. This differentiates you from the noise.
Happy customers are forever customers.
Is the sub-text really needed here?
The better you treat your customers, the more they’ll invest in you, your brand, and your story!
Liberty made their remark
Liberty Skis needed a way to guide shoppers online. Through live chat and direct guidance, shoppers seeking advice on models, length, and performance have been able to connect with Remark's experts around the clock.
"Remark has transformed the way we interact with our shoppers. We know that our customers purchase more appropriate products (and purchase more frequently) when we connect with them directly, and Remark has enabled these connections on a massive scale, dramatically increasing both customer satisfaction and revenue."
We drive your bottom line.
Static images and ineffective chatbots just don’t cut it anymore. To meet shoppers' expectations, you need to get personal with advice, inspiration, and shoppable content.
Increase Conversion Rate
You’ve gone through all the work to open your sales funnel and bring customers to your site. Optimize the last-mile with decision support to get them over the finish line.
Reduce Return Rate
Benchmarks indicate a 25% return rate for online sales, contrasted to a 3% return rate for instore sales. Remark provides the in-store experience saving you and your customer time and money.
Increase AOV
Along with sales conversion, Remark opens up endless opportunites to upsell and cross-sell.
What our clients say
Our clients have seen a 12% increase in site-wide conversion rate, and it's safe to say they're happy about it!
"Their live chat is essential because it’s instantaneous. It’s really amazing that Remark can handle our customers 24/7 and we know that it’s being taken care of by people who know our space."
“Remark's expert network has enhanced customer engagement on our site. They help visitors navigate through the selection process of our technical products, and provide valuable customer feedback.”
"Remark brought the high quality in-store experience to every shopper who landed on our site. Conversion rate, ROAS, customer satisfaction, are all inextricably linked to the level of personalization Remark delivers."
"Remark has transformed the way we interact with our shoppers. We know that our customers purchase more appropriate products (and purchase more frequently) when we connect with them directly, and Remark has enabled these connections on a massive scale, dramatically increasing both customer satisfaction and revenue."
"Remark has allowed Embr Labs to scale the experience of white-glove, concierge shopping to everyone who visits our website. Our customers now not only enjoy heightened satisfaction but also shop with increased confidence, knowing that their needs are not just met, but truly heard and understood."
"Darn Tough has seen tens-of-thousands of their customers engage with the Remark system, netting a 99% customer satisfaction score in the process"
If you use them, we integrate with them.
With one little click, you can add the power of product expertise to your store. Costly and complex integrations aren't fun for anybody. We make it easy for your sake, but mostly for ours.
