Smarter answers, shared automatically.
Every chat, click, and purchase adds to a shared intelligence layer — syncing product facts, customer context, and voice rules into one living, searchable source.
Knowledge
A living library pulls product specs, FAQs, returns data, and past chats into one searchable source. Teams and AI stay aligned with up-to-date answers. No more digging through Slack or wikis. Centralized knowledge cuts repeat contacts and resolution time by up to 35%.
360° customer graph
The Hub stitches together browsing behavior, origin source, purchase history, and conversation sentiment into a single view. That data fuels next-best actions, like pre-selecting sizing for a high-intent return visitor, boosting conversion by 8–12% and accelerating support time by up to 80%.
Voice
Your style guide, tone rules, and “never-say” list live alongside product facts, so every chat bubble, PDP detail, and email sounds unmistakably you. A consistent brand voice strengthens recognition and nudges repeat purchases.
Not just another help article.
See how Remark builds a living, evolving knowledge base versus static docs and siloed support wikis.
2-Month POC Period
End-to-End Remark Chat Implementation By Dedicated Account Manager
Live Human Chat
Live AI Chat
Customized Knowledge Hub
Conversation Starter Prompts
Onsite PDP Rewrite Functionality
Sourced U.S. Based Human Experts
If you use them, we integrate with them.
With a single click, bring product expertise to your store. Costly and complex integrations aren't fun for anybody. We make it easy for you, but mostly for us.
Conversations that convert across industries.
From outdoor gear specs to wellness routines, Remark’s AI personas deliver tailored expertise every time.
Questions? Answers.
Just like your shoppers, you’ll have questions too! If you don’t find the answers below, book a quick call here.
What type of lift should I expect?
We generally create 10-20% net new revenue for our clients. Key drivers of this lift often come from helping shoppers outside of standard business hours, and providing insightful answers on-site so they stay in the checkout journey. Lightning-quick shopper attention spans require lightning-quick response times.
I have a few CS team members already. Could Remark work in tandem with my team?
Yes, we strive to be an extension of your team. Whether you have fifty customer service reps, or none at all, we can work smoothly with your existing team infrastructure. We excel at closing the time gaps of existing CS teams, especially in the evenings, on the weekends, or during the holidays.
Do you integrate with other chat platforms?
Yes. We have seamless integrations with all the major chat tools including Zendesk, Gorgias, Intercom, and many others. See more about our integrations at withremark.com/integrations.
Does Remark offer trials?
We sure do! We know our tool works and we’d love the opportunity to prove it to you. Duration of trials can vary based on web traffic, so book a discovery call for more details.
