More sales. Fewer returns. Bigger baskets.
Spec overload
Shoppers can become lost in technical specs. Our AI personas guide them to the right products through tailored Q&A.
Fit uncertainty
Shoppers return gear when sizing is off. Our AI personas gather details and measurements to pinpoint the perfect fit.
Missed upsells
Shoppers may be unaware of helpful accessories. Our personas recommend matching add-ons to increase AOV.
Guide adventurers to the perfect gear, every time.
Provide expert, terrain-specific guidance, real-time availability, and care tips to keep shoppers geared up for their next adventure.
Expert gear recommendations
Suggest hiking boots, backpacks, and apparel to terrain, weather, and personal goals using your full product catalog.
Real-time availability & alternatives
Surface live stock levels in-chat, suggest pre-orders or substitute items when favorites sell out.
Product care & maintenance tips
Explain cleaning, storage, and warranty steps to extend gear life and reduce returns.
PEARL iZUMi
made their Remark
"Remark brought the high quality in-store experience to every shopper who landed on our site. Conversion rate, ROAS, customer satisfaction, are all inextricably linked to the level of personalization Remark delivers."
Experience Remark.
Human experts share their knowledge, AI-personas assists shoppers, and your store gets smarter.
Why leading outdoor brands love Remark.
When your customers care about performance, fit, and terrain, every interaction needs to feel as expert as your gear.
Fluent in gear speak
Understands technical terms and product nuances; no generic chat, just informed guidance.
Speaks every shopper’s language
From Montreal to Munich, Remark adapts tone, language, and context to match global customers.
Dialed on the details
Delivers precise product info like temperature ratings, sizing systems, and technical features without support tickets.
Shoppers aren’t the only ones getting VIP treatment.
Brands love Remark as much as shoppers love guidance.
Questions? Answers.
Just like your shoppers, you’ll have questions too! If you don’t find the answers below, book a quick call here.
What type of lift should I expect?
We generally create 10-20% net new revenue for our clients. Key drivers of this lift often come from helping shoppers outside of standard business hours, and providing insightful answers on-site so they stay in the checkout journey. Lightning-quick shopper attention spans require lightning-quick response times.
I have a few CS team members already. Could Remark work in tandem with my team?
Yes, we strive to be an extension of your team. Whether you have fifty customer service reps, or none at all, we can work smoothly with your existing team infrastructure. We excel at closing the time gaps of existing CS teams, especially in the evenings, on the weekends, or during the holidays.
Do you integrate with other chat platforms?
Yes. We have seamless integrations with all the major chat tools including Zendesk, Gorgias, Intercom, and many others. See more about our integrations at withremark.com/integrations.
Does Remark offer trials?
We sure do! We know our tool works and we’d love the opportunity to prove it to you. Duration of trials can vary based on web traffic, so book a discovery call for more details.
