Remark Raises a $16M Series A

Funding the Future of AI-Powered E-commerce

Today is a major moment for Remark: we’ve raised $16 million in Series A funding, led by Inspired Capital, with participation from Stripe, Neo, Spero Ventures, Shine Capital, and Visible Ventures. This milestone propels us further toward a future where online shopping feels as intuitive, human, and helpful as your favorite in-store experience.

The most powerful driver of retail has always been the in-store expert; someone who listens, understands your needs, knows the products inside and out, and guides you to the right fit. That kind of experience hasn’t existed online. Until now.

We started Remark because online shopping shouldn't feel like a maze of filters, anonymous reviews, and endless open tabs. Shoppers deserve real guidance, not more noise.

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AI that feels human because it’s trained by humans

At Remark, we’re building AI that doesn’t just sound smart, but also feels human. That’s because it’s trained on the voices of real product experts, from Olympic athletes who’ve tested gear under pressure to estheticians who know what works for real skin, stylists with an eye for fit, and parents who’ve been through it all. These aren’t generic chatbots or large language models fine-tuned on public data. They’re subject-matter-trained advisors built from the actual insights, tone, and personal stories of people who live and breathe the products they recommend.

That human foundation is what makes the experience feel trusted, warm, and deeply personal. Remark helps you choose the right cookware with input from a professional chef or the right wine glasses with a sommelier’s guidance. It’s advice you’d expect in-store, delivered instantly online.

It’s also what makes it effective. Remark’s AI drives a 28% conversion rate, far above the industry average of 1.5%, and helps shoppers find the right product faster while reducing returns and support tickets.

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A new kind of e-commerce infrastructure

We’re proud to power product guidance for more than 60 brands across categories like beauty, wellness, apparel, and outdoor gear. And we’re just getting started. 

In the past year, we’ve:

• Grown revenue 4x
• Maintained 100% customer retention
• Delivered nearly 130% net dollar retention
• Helped brands drive tens of millions in net new revenue
• Saved over millions of dollars  in customer service costs
  

This isn’t just a better experience for shoppers. It’s a better business model for brands. Remark gives merchants the competitive edge of human-driven selling, combined with the speed and scale of AI.

What’s next

With this new round of funding, we’re expanding into new verticals, growing our expert network, and deepening our tools for training, deployment, and performance analytics. We're building faster onboarding systems, better ways to measure value in real time, and new ways to adapt to changing shopper needs.

We’re lucky to work with an incredible team of builders, product experts, and brand partners who share our vision and make this work possible. We’re grateful to our customers, our community, and our investors for believing, like us, that AI should elevate the human experience, not replace it.

If you're excited about this mission and want to help shape the future of AI-powered e-commerce, we're hiring. Check out our open roles at withremark.com/careers.

More soon, and as always, thank you for being on this journey with us.

Sincerely,

Theo Satloff, Co-Founder & CEO of Remark