A Powerful New Way to Support Your Shoppers
Today’s shoppers expect answers instantly. They move across channels, ask detailed questions, and rely on support to be as responsive and on-brand as any other part of their experience. But most support platforms were built for humans to manage manually, which means triaging, tagging, responding, and escalating every ticket. It works, but it becomes harder to scale as support volume increases and expectations continue to rise.
Over the years, Remark’s AI has shown it can understand your products, your policies, your SOPs, and your shoppers deeply and provide fast, accurate, thoughtful guidance in real time. Inbox Automation brings that intelligence into the place where most support work happens: your inbox.
By operating directly inside tools like Zendesk, Gorgias, and others, Inbox Automation gives teams a more efficient, dependable way to help shoppers wherever they reach out.
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Intelligent Automation Inside Zendesk and Gorgias
Inbox Automation integrates seamlessly into the platforms your support team already uses. Remark becomes an intelligent automation layer that elevates your workflows by resolving familiar ticket types, managing clarification when it’s needed, applying the tags and labels your processes rely on, and escalating only when a human should step in. Remark manages the high-volume, well-understood work, so your team can concentrate on the conversations where human judgment matters most.
What makes this feature different is the foundation it’s built on. Remark learns your brand from the ground up, drawing from your product catalog, your policies, and the extensive conversation history happening across your site. It reasons through issues the way your support team does, mirroring the thinking and decision-making used to resolve everyday inquiries. This leads to responses that are not only fast and reliable but also consistently aligned with your brand’s voice.
The impact of Inbox Automation is immediate. Shoppers get quicker answers. More conversations are resolved in a single interaction. Support teams experience meaningful reductions in time spent and operational cost, while the quality of responses remains strong and on-brand throughout.
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A Fully Omnichannel Future
Inbox Automation brings Remark into a fully omnichannel world. The same AI that powers your live chat, generates content, and assists shoppers on your site can now manage your inbox, creating a unified intelligence layer across every touchpoint. Each interaction strengthens the next, making your entire customer experience more connected, more adaptive, and more effective.
Inbox Automation represents a major evolution in how ecommerce brands support their shoppers. What once depended on manual effort is now fast, intelligent, and scalable across every channel. Setup takes less than two hours and requires minimal effort from your team. Once enabled, the value becomes clear almost immediately.
We can’t wait for you to try it.
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