Today, we’re thrilled to be launching a fully redesigned chat widget. This update focuses on making conversations easier to start, more natural to engage with, and simpler for teams to manage.
A More Approachable First Impression
When we studied how shoppers interact with chat, one moment mattered more than any other. It was the instant when someone decides whether or not to click.
The redesigned widget feels lighter and more approachable, with a cleaner layout that organically encourages engagement. Brands can pre-populate the widget with their most common questions, which helps shoppers get started immediately without having to guess what to ask.
Faster Conversations When Shoppers Need Them
Once a conversation has started, it should feel effortless, especially when a shopper is in the middle of making a decision. With the new widget, conversations begin nearly instantly. Entry points are clearer, interactions are more responsive, and it is easier for shoppers to get help at exactly the right moment in their journey.
This creates smoother conversations from the start and allows brands to guide shoppers naturally throughout the buying experience without adding needless friction and slowing them down.
Simpler Customization for Teams
We also focused on making the widget easier for teams to configure and maintain. Customization is now more intuitive, allowing teams to match the widget to their brand and adjust its placement on the site without custom code or engineering support. The most important controls are easier to find, which makes setup faster and future changes simpler to manage.
The result is a chat experience that looks and feels like it belongs on your site, without adding unnecessary complexity behind the scenes.
Built for Better Conversations
Together, these changes lead to faster engagement, smoother interactions, and more confident shoppers. This redesign isn’t just about what’s changing today; it’s about creating a stronger foundation for what comes next.
If you are already using Remark, this update brings a more modern and polished feel to your storefront with no extra effort required, and if you’re new to Remark, it’s one more way we’re making shopper conversations easier, faster, and more effective.
Share
.png)
