Guides for E-commerce

The Untapped Gold in Your Customer Conversations

October 30, 2025

Sadie Estey

1 min read

Here at Remark, we're obviously biased, but chat is a great case in point when it comes to how brands could be better leveraging their customer data.

Most brands treat chat like a support tool, not a growth channel. But what they don't realize is that every conversation is full of gold. Intent, product preferences, and ultimately purchase drivers. When that data sits untouched, they're leaving revenue and customer insights on the table.

Remark helps brands stop wasting chat data and start using it to drive revenue, loyalty, and growth. We transform their chat insights into real time guidance that helps teams understand their customers and sell to them smarter.