A lot of ecommerce brands shut down live support at the end of the business day, and it makes sense. People have lives outside of work. They're spending time with their families, with their friends, and pursuing their hobbies. But here's the thing, shoppers they don't stop at 5:00 PM.
In fact, 61% of Remark chat conversions happen after hours. That means people are shopping and buying late at night. Picture this, you've already paid for the expensive Google ad. The click, email campaign, the influencer post.
You've brought that customer to your site. And then at midnight when they're finally ready to check out, there's no one there to help them. Remark? We changed that.
We place AI personas trained by real experts right on your site, ready to answer questions, recommend products, and remove doubt in real time even when your team is offline.
So your shoppers get fast, helpful answers that feel like they're talking to your best rep in store. Instead of losing that sale you've now closed it.
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